Please read important information prior to booking,

When booking a walk/ experience/ gift voucher with Hampshire Hawk Walks you agree to the terms below: 

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We allow for one spectator free of charge to accompany each booking as an observer. This allows clients to share their experience with a loved one / friend and the opportunity to take photos during the walk. Additional spectators are welcome and can pay an added fee of £20 per person payable on the day.

Please be prompt as we do have a schedule and your walk is within an allotted time.  Late arrivals may result in shortened booking time. No refund will be given if you are late or do not attend your walk on your scheduled day and time. 
 

AGE RESTRICTIONS 
The minimum age for handling of a Harris hawk on a hawk walk is 7 years or 6 years on a barn owl walk. Minors must to be accompanied by a parent or guardian aged 18 or over.  Children must be calm and quiet and respect the birds at all times.

 

CANCELLATIONS:
Cancellations require a minimum of 5 days notice and may be rescheduled free of charge,  subject to availability however will not be refunded. Failure to turn up on the day booked for your experience will invalidate your booking or voucher. 

Hampshire Hawk Walks reserves the right to reschedule bookings should the need arise due to weather or any issues with the hawks or venue out of our control. Should this occur, we will inform the client as soon as possible and do our very best to offer an alternative date or venue at no extra cost.
Should the client endanger the health and safety of the birds or themselves during the experience, Hampshire Hawk Walks reserves the right to terminate the experience should it be deemed necessary, and will offer no refund.

 

VOUCHERS 

Vouchers are valid for a 12 month period from the date of purchase and must be booked and taken within the 12 month period. Expired vouchers can be extended for 4 months at a charge of £20.00 per voucher. Please get in touch before the expiry date to arrange this if required. 

Vouchers can be used against any experience and upgraded by paying any extra monies due if required.  

 

PHYSICAL REQUIREMENTS
Due to the rugged and natural landscape of the woodlands and fields, there is no push chair or wheelchair access or facilities. Please mention any disabilities or physical restrictions when booking as to allow instructor to plan accordingly.
Hampshire Hawk Walks is licensed to operate from private property and therefore request that clients respect and follow the rules and regulations as follows:
Any spectators within their group must also be physically able and dressed suitably for the experience and the terrain.
No dogs or other pets allowed on the hawk walk. Clients are to be aware and to respect other countryside activities operating on the estate.

 

HEALTH and SAFETY 
Hampshire Hawk Walks provides a third party liability insurance for injury to any client for the duration of the experience should they receive injury from the birds through no fault of their own. Insurance does not extend to personal vehicles and clients are responsible for their own property. Hampshire Hawk Walks will not be liable for any injuries or damages as a result of the client not wearing safety equipment provided or not following the suitable clothing recommendations.
It is the responsibility of the client to ensure they act in a safe manner and follow instructions at all times. The client must also be aware that whilst the birds are born and raised in a captive environment, they are still essentially wild animals and can exhibit unpredictable behaviour at any time which could result in injury during an experience.  Hampshire Hawk Walks operates a ‘strictly no stroking or touching policy' and accepts no liability for injury if those instructions are not followed.
Due to the nature of the experience, it will be with the agreed consent of the client to participate in the field, that they accept responsibility for their own safety, conduct, limitations and personal property. Hampshire Hawk Walks will not accept liability for personal injury or damage as a result of slips, falls, acts of nature (injuries caused by natural flora or fauna, negotiating electric/wire fencing at inappropriate points, stepping into concealed holes, falling into water, being struck by branches or windswept debris or any other acts outside the control of Hampshire Hawk Walks), whilst on the experience.
Hampshire Hawk Walks will not be held responsible for events outside of our control which may cause alterations of an experience due to natural causes such as disease outbreaks which may restrict movement on the estate, such as Foot & Mouth Disease, Avian Influenza or any outbreak where restrictions are placed / recommended by DEFRA or land owners.

All spectators are to abide by the same rules and are the responsibility of the client. All children under 18 years of age are to be accompanied by a parent or guardian and are the sole responsibility of those persons.

 

Statutory Rights and Complaints:
These terms & conditions do not alter your statutory rights as a consumer & are governed by & in accordance with English Law. The purchaser, voucher / experience recipient & Hampshire Hawk Walks agree that any problems fall under the jurisdiction of English courts. All clauses & sub clauses in our terms & conditions are independent of each other. If any one of the said clauses is invalid, this will not affect any other clause or sub clause. Please make any complaint direct to the experience provider. Terms & conditions are regularly altered and amended to evolve with the profile of the business

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No dogs or other pets allowed on the hawk walk.